How do I track my order?
You can track your order by sending your order number and the email address that was used when you placed your order to
What are your delivery options?
Platinum and Gold Presents is proud to offer the following shipping option to all of our customers:
Standard $6.95 Shipping: This option will enable PLATINUM AND GOLD PRESENTS to ship your order in our traditional best way, where we choose the most appropriate means (postal, UPS, etc.) to get the package to you within a normal time-frame. Upon COMPLETED PRODUCTION, your package will typically arrive within 5-7 days with our Standard option.
How do I return an item?
You must notify us via email within 7 days of merchandise receipt and a Return Authorization (RA) must be given. (This is a standard in the industry) - We also must receive the merchandise back within 10 working days from your receipt of the product. There will be a 25% processing/re-stocking fee charged for doing so.